Greg Burrus Industry , Operations and Technical Profile

Gathering, Developing Business Requirements:

• Multiple Non Profits Organizations

• Fortune 500 Telecommunications Companies

• Multiple Small Business Websites

Business Process Improvements

• End to End Service Order Process

• Switched Activation for customer orders,

• Business Office Operational Support Systems processes

• Managed Data Migration projects.

• Multiple ILEC/CLEC process operations and

• Managed ILEC/CLEC interconnect gateways.

• Functional system architecture for small, medium and large service delivery operations.

Managerial Involvements

• Non-Profit Fundraising Foundation Training - NY

• Effective Communication - Decker Communications

• Problem Solving and Decision Making - CUNY NY

• Public Speaking -  Toastmaster International

Computer Applications

Proficient with PCs, Windows, Web Site Development  Technologies and Open Source applications.

Telecommunications Systems:

Developed, delivered and modified following OSS and elements.

• Packaged OSS: Eftia, Remedy AR System

• Verizon/Telcordia applications, Service Order SOP, SOAC, SWITCH, MARCH, WAF-DI/DO

• AT&T Business and Consumer systems

• Switched vendors: AT&T LUCENT 5ESS, Nortel DMS100

• Voicemail systems, OCTEL, Centigram and Unisys

Participation in many professional development workshops, seminars and industry events.

Technical

• Computer Science Certification LIU,

• Training Development for Web Based Course Design

• XHTM/ CCSS Code Design

• C + Development – AT&T Learning Institute

• UNIX Systems / Programmers / Administrators

• Switched/ Special services Broadband Training

Greg Burrus
Helping People Succeed Through the Use of Internet, Office, Voice and Customer Relationship Management Technology.